Please include the following information when contacting Informatica Support.
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The contact information you would like us to use to contact you: email, cell phone number, office phone number, etc.
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The UM product versions you are running.
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The platforms you run on and whether they are 32-bit or 64-bit.
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The UM components you use, such as store daemons, the UM Gateway, unicast topic resolver (lbmrd), etc.
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Is this problem ongoing / repeatable / reproducible?
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Were your applications starting and stopping?
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Was there a burst of message activity?
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All log files
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Any Wireshark or packet captures or a TCP dump.