Operations Guide
Contacting Informatica Support

Please include the following information when contacting Informatica Support.

  • The contact information you would like us to use to contact you: email, cell phone number, office phone number, etc.
  • The UM product versions you are running.
  • The platforms you run on and whether they are 32-bit or 64-bit.
  • The UM components you use, such as store daemons, the UM Gateway, unicast topic resolver (lbmrd), etc.
  • Is this problem ongoing / repeatable / reproducible?
  • Were your applications starting and stopping?
  • Was there a burst of message activity?
  • All log files
  • Any Wireshark or packet captures or a TCP dump.